We normally do not offer direct exchanges. When you return a product, we will process it as a refund by default.
Would you like to exchange it for another item? This is only possible if it has been agreed in advance with our Customer Care team.
How it works:
Standard procedure = refund for returned items.
Exchanges are only possible if Customer Care has approved and confirmed this beforehand.
Please contact our Customer Care team if you would like to request an exchange.
Translation generated by AI.