Order
- Placing my order went wrong, and now my discount code is no longer valid, what now?
- Do I need to pay any additional fees when ordering from the UK?
- How do I place an order?
- What payment methods are available?
- Can I pay afterwards?
- How do I add a discount code?
Warranty
- What is the legal warranty?
- How long is the warranty period for Fresh 'n Rebel products?
- What should I do if my product doesn't work as promised?
- Does the warranty become void if you open your product yourself?
- How do I make a warranty claim?
- What is not covered by the warranty?
Returns
- Why do I have to pay for returns?
- How can I return my online order?
- Do you accept returns for both defective and non-defective products?
- Do you charge a restocking fee?
- Do you have a store where I can return my product, or is return by post the only option?
- Do I need to print my return label? I don’t have a printer.
Account
- How can I delete my account?
- I forgot my password. How can I reset it?
- My password is not working. What should I do?
- I did not receive a password reset email. What should I do?
- How do I change my email address associated with my account?
- How can I update my account information, including name, email, and customer type?