We're sorry to hear that your order arrived damaged! Don't worry, we're here to help. 😊
If your package appears to have been damaged during delivery, we recommend taking clear photos of the shipping box and any visible damage before opening it.
Once you've opened the parcel, check the product packaging for damage as well. If you notice anything unusual, please take a few photos before unpacking the product.
You can then contact our Customer Care team by submitting a support ticket here.
Please include a short description of the issue and attach the photos of the damaged packaging and, if applicable, the product itself.
Once we've received your request, we'll review the situation and help you find a suitable solution as quickly as possible.
Translation generated by AI.