We are sorry to hear that your order arrived damaged. That is definitely inconvenient. Before opening the order, we recommend taking photos of the outside of the box and any visible damage. If it turns out that the product packaging is damaged when you open the box, also take photos of that before unpacking the product.
After the photos have been taken, you can contact our support department by creating a ticket here: [link to the support page]. Don't forget to attach the photos to the ticket. This way, we can assess the situation and see what we can do to resolve the issue. We are ready to help!
Translation generated by AI.