Shop
Support
Returns
Warranty
Contact
Close
Shop
Support
Returns
Warranty
Contact
Search
How can we help?
Fresh 'n Rebel | Customer Service | Support
Product
Earbuds
Twins Ace (3TW3200)
Twins Ace (3TW3200)
Documents & videos
UNABLE TO FIND YOUR PRODUCT? VISIT OUR LEGACY SECTION
My Twins Ace earbuds stay connected to my phone while in the charging case, now what?
How do I reset the Twins Ace?
Sound is only coming from the left/right earbud from my Twins Ace. What now?
I have the Fresh 'n Rebel audio app, but I can't connect my earbuds?
I lost my charging case from my Twins Ace, can I purchase a new one?
How do I activate voice assistance on the Twins Ace?
How do the touch/button controls work on the Twins Ace?
What is the difference between ANC and Hybrid ANC?
How do I turn ANC on/off on the Twins Ace?
How do I turn on/off Ambient Sound mode on the Twins Ace?
What is Ambient Sound Mode?
What are ENC microphones? (perfect for calling)
What is ANC, how does it work?
How do you switch between different devices (multipoint)?
Lost one of the silicon eartips from my Twins Ace, can I purchase new ones?
What is the LED behavior of Twins Ace?
My Twins Ace appears twice in the Bluetooth list, what now?
What is the autopause feature on my Twins Ace?
How do I connect multiple devices (multipoint) to my Twins Ace?
What is multipoint?
What should I do if the Bluetooth connection is occasionally disconnected?
Can't find the Twins Ace in the Bluetooth list, what now?
How do you connect the Twins Ace?
Documents & Videos
Downloads
STILL NEED HELP?
Contact support
Unable to find what you're looking for, or do you have another question? We're happy to help.
Contact us