To reset the Twins Ace, please follow these steps:
1. Place the earbuds back inside the charging case and leave the lid open.
2. Hold the reset button for 5 seconds until the outside LED blinks 3 times. Your earbuds will reset.
3. Wait 10 seconds before opening the case again.
If that doesn't solve the issue, you can try the following:
1. Allow the battery of the Twins Ace to fully drain. You can do this by taking the earbuds out of the case and leaving them until the lights no longer turn on.
2. Fully recharge the Twins Ace and try connecting them again.
Translation generated by AI.