Can’t connect your powerbank to the Google Find Hub network? Don’t worry! It can often be fixed quickly. Follow the steps below and then try connecting again.
- Make sure your Android device is running Android 9 or higher, is connected to the internet, and that Bluetooth and your location services are enabled.
- Does the pop-up window to pair your powerbank not appear? Then check the following settings:
- Bluetooth: go to Settings > Connections > Bluetooth and switch on Bluetooth.
- Location: go to Settings > Location and switch on your location.
- Scan for nearby devices: go to Settings > Google > Devices and switch on scanning for nearby devices.
- Check that your powerbank is sufficiently charged. Is the battery level 5% or lower? In that case, some Find Hub features may be temporarily unavailable. Charge your powerbank first and then try again.
- Still can’t connect? Reset the powerbank. Press the function button once and then hold it down for approximately five seconds, until you hear two signal tones. Then try pairing the powerbank again.
If your powerbank is not added to Google Find Hub within ten minutes of being switched on, pairing mode will be disabled automatically. Switch the powerbank on again and go through the steps for connecting to Google Find Hub once more.
Still no success? Please contact our customer service team at helpme@freshnrebel.com. We’ll be happy to help!
Translation generated by AI.