Unable to connect your powerbank to the Apple Find My network? Don’t worry! This can often be resolved quickly. Follow the steps below and then try connecting again.
- Make sure your iPhone or iPad is updated to the latest version of iOS or iPadOS. Also check that Bluetooth is enabled.
- Check that your powerbank is sufficiently charged. Is the battery level 5% or lower? Some Find My features may then be temporarily unavailable. Charge your powerbank first and try again afterwards.
- Still unable to connect? Reset the powerbank. Press the function button once and then hold it down for five seconds, until you hear a signal tone. Then try pairing the powerbank again.
Has your powerbank not been added to your Apple Account within ten minutes? The pairing mode will then be switched off automatically. Switch the powerbank on again and go through the steps for connecting to Apple Find My once more.
Still no luck? Then contact our customer service at helpme@freshnrebel.com. We’ll be happy to help!
Translation generated by AI.