This problem is often caused by 1 of the 2 earbuds not making proper contact with the charging case. When the earbuds are put in the charging case, they make contact with 2 pins, which recharge the earbuds and at that moment they also switch themselves off. Sometimes this does not happen, for example if the earbuds are not placed properly in the case. Even though the technology has improved enormously, this unfortunately sometimes happens. In this situation, it helps to take the earbuds out of the charging case and put them back in.
Should this not solve the problem, we recommend resetting your phone. It could be that your phone needs a reset and therefore does not connect properly with the earbuds.
Translation generated by AI.