If sound is only coming from one side of your Twins Move, you can follow one of the following steps to troubleshoot the issue:
Check the battery status
Ensure both earbuds are fully charged. Sometimes one earbud having less battery can cause connectivity issues.
Check the Bluetooth connection
Remove the Fresh 'n Rebel product from the list of paired Bluetooth devices on your device. Turn off Bluetooth on your device and then turn it back on. Re-pair the earbuds by putting them into pairing mode (refer to the user manual for details).
Reset the earbuds
Follow the reset procedure as outlined in the instructions.
Inspect for physical damage
Check the earbuds for any visible damage or dirt on the charging contacts. Gently clean the earbuds and the charging contacts inside the charging case with a cotton swab dipped in alcohol.
Restart your device
Sometimes restarting your smartphone or other device can help resolve connectivity issues.
Use a different music source
Test the earbuds with a different playback device to rule out specific device compatibility issues.
Test each earbud separately
Try using each earbud individually to determine if the issue lies with a specific earbud.
Contact customer support
If none of these steps work, there may be a defect. Contact Fresh 'n Rebel customer support for further assistance or possible warranty replacement.
Translation generated by AI.