I can’t connect my powerbank to the Apple Find My network. What now?

Can’t connect your powerbank to the Apple Find My network? Don’t worry! This can often be resolved quickly. Follow the steps below and then try connecting again.

• Make sure your iPhone or iPad is updated to the latest version of iOS or iPadOS. Also check that Bluetooth is switched on.
• Check that your powerbank has sufficient charge. Is the battery level 5% or lower? Certain Find My features may then be temporarily unavailable. Charge your powerbank first and try again afterwards.
• Have you previously paired the powerbank, but are you unable to connect again? First remove it from Apple Find My:
  • Open the Find My app on your iPhone or iPad.
  • Go to the Items tab.
  • Select your 140W Powerbank 27000 mAh.
  • Check that Lost Mode is switched off.
  • Scroll down and tap Remove Item.
  • Confirm by tapping Remove again.
• After removing the powerbank from Apple Find My, you can reset it:
  • Briefly press the function button on your powerbank once.
  • Then press and hold the same button for 8 seconds, until you hear a sound signal.
  • Release the button to complete the reset.
  • Your powerbank has now been reset and is ready to be paired with Apple Find My again.

Please note: If your powerbank is not linked to your Apple Account within 10 minutes, pairing mode will be switched off automatically. Activate your powerbank again and try to connect it once more.

Still no luck? Please contact our customer service team at helpme@freshnrebel.com. We’ll be happy to help!