No, this is not a defect. When the battery is completely discharged (e.g., ran out of energy and not used for a period of time), the powerbank goes into a safety mode called under-voltage protection. This prevents damage to the battery.
To get it working again:
Connect the powerbank to a charger using a USB-C to USB-C cable.
Leave it charging for up to 30 minutes.
When the charging light starts blinking, it means the powerbank is charging normally again.
If the charging light does not turn on after 2 hours, please contact our customer care team for assistance.
This process is normal and helps protect your battery, making your powerbank last longer.
Translation generated by AI.