To reset the Twins, please follow these steps:
1. Place the earbuds back inside the charging case and close the lid and wait 10 seconds.
2. Disable all Bluetooth devices that automatically connect to your Twins.
3. Connect the charging cable to the case.
4. Check if the small LED next to the USB-C port lights up.
5. Open and close the case at least 5 times in 5 seconds.
6. The LEDs on the earbuds will now start to blink rapidly. Wait until this stops and test the earbuds again. You may need to pair the Twins again to your device.
7. All set!
If that doesn't solve the issue, you can try the following:
1. Allow the battery of the Twins to fully drain. You can do this by taking the earbuds out of the case and leaving them until the lights no longer turn on.
2. Fully recharge the Twins and try connecting them again.
Translation generated by AI.